When you buy two apparently!
I saw an offer for the 500ml bottles of Pepsi for £0.39 at my local B&M over the weekend and being such a good price I called into the store to buy a couple of bottles before heading down to the beach. On the shelve I notice that they have an offer on for two bottles for £0.80 or £0.39 each – this happens with special offers all the time in most of the major supermarkets, there would not have been a problem if I was only buying one bottle but as I was purchasing two they charged me £0.80. I was half expecting this and when I queried this price I was told that the computer systems recognised that two bottles had been scanned would have over ridden the price and in this case added an extra £0.02 on to the cost.
Surely the store could sort out this problem, how easy would it be to have the till software run a query to check which offers the customer the best deal. Or at the very least switch off the multi-buy offer for the duration of the promotion.
£0.02 does not seem a lot but if you consider the number of people who go into the shop on a daily basis and potential buy more than one bottle you can imagine the extra money being made.
In my case they cancelled the sale and had to put each bottle in separately, so that I could pay the £0.39 each. I did enquire how often this happened and was told that most people don’t notice or don’t want to cause a fuss or delay others who are queuing.
So my advice always check you are paying what you should for goods.